Refund policy
Each artwork is printed and framed on demand especially for you. Therefore, we are unable to accept returns or exchanges for personal convenience, change of mind, or if you ordered the wrong size.
14-Day Cooling-Off Period in the European Union - Exception
In accordance with Article L.221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for contracts for "the supply of goods made to the consumer's specifications or clearly personalized". Each art print ordered from our store is considered a personalized good, as it is produced specifically for your order. Consequently, you do not have the 14-day right of withdrawal to change your mind.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item.
To report an issue, please contact us within 14 days of receipt at contact.elweiiiss@gmail.com and include the following:
- Your order number.
- A description of the issue.
- Clear photos of the damaged product and its packaging.
Once the issue is assessed and validated, we are committed to sending you a replacement item as soon as possible, at no additional cost.
Refunds
We only issue refunds in cases where a replacement item cannot be provided. If a refund is approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
You can always contact us for any questions at contact.elweiiiss@gmail.com.